At flaerhomes.com, we strive to provide exceptional products and services to our valued customers. If you are not satisfied with your purchase, we are here to help.
Return Process
Contact our customer service team at costumerservice@flaerhomes.com to initiate a return. Pack the item securely and include the original receipt or proof of purchase. Ship the item back to us, with return shipping costs borne by the customer. Once we receive and inspect the returned item, we will process your refund within 7 business days.
Refund Options
Refunds will be issued to the original payment method unless otherwise requested. Shipping fee and restocking fee may apply and are non-refundable.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately for assistance. We will arrange for a replacement or refund as applicable.
Eligible Items for Returns
Unused and unopened materials purchased from our marketplace may be returned within 30 days of delivery.
Custom-made or personalized items are not eligible for returns unless they arrive damaged or defective.
Return Process
Contact our customer service team at contact@flaerhomes.com to initiate a return. Pack the item securely and include the original receipt or proof of purchase. Ship the item back to us at address, with return shipping costs borne by the customer. Once we receive and inspect the returned item, we will process your refund within 7 business days.
